What happens if my flight is cancelled or delayed?

Contact your Sky Trails coordinator immediately and we will work on rebooking while you are still at the airport.

That is the practical advantage of booking through an agency rather than direct: you are not queuing at a counter or waiting in a call centre line. Your coordinator’s number is on your itinerary and reachable outside office hours. Refund or compensation eligibility depends on the airline’s policy and the reason for the disruption, and we will tell you honestly what is recoverable.